Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work
McGraw Hill Professional, 15 հոկ, 2008 թ. - 224 էջ
The essential guide for managers and professionals dealing with difficult workplace conversationsSurviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.
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SAY IT--DON'T DELAY ITՀաճախորդի կարծիքը - creative director - Borders
There comes a time when we all have to have that dreaded conversation. We rehearse what we are going to say in our minds a thousand times but it still doesn’t sound right. Will we hurt the other ... Read full review
Part 2 The Who
Part 3 The How