Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements

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CRC Press, 08 հնս, 2018 թ. - 408 էջ
Healthcare Kaizen focuses on the principles and methods of daily continuous improvement, or Kaizen, for healthcare professionals and organizations. Kaizen is a Japanese word that means "change for the better," as popularized by Masaaki Imai in his 1986 book Kaizen: The Key to Japan‘s Competitive Success and through the books of Norman Bodek, both o
 

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Chapter 1 Kaizen and Continuous Improvement
3
Chapter 2 The Roots and Evolution of Kaizen
31
Chapter 3 Types of Kaizen
49
Chapter 4 Moving Toward a Kaizen Culture
71
Chapter 5 Quick and Easy Kaizen
99
Chapter 6 Visual Idea Boards
137
Chapter 7 Sharing Kaizen
175
Chapter 8 The Art of Kaizen
209
Chapter 9 The Role of Leaders in Kaizen
235
Chapter 10 OrganizationWide Kaizen Programs
271
Chapter 11 Lean Methods for Kaizen
293
Chapter 12 Kaizen At Home
335
Conclusion
359
Back Cover
363
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Common terms and phrases

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Mark Graban is an author, consultant, and speaker in the field of lean healthcare. He is the author of Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Second Edition. Mark has worked as a consultant and coach to healthcare organizations throughout North America and Europe. He was formerly a senior fellow with the Lean Enterprise Institute and continues to serve as a faculty member. Mark is also the Chief Improvement Officer for KaiNexus (http://www.kainexus.com/), a startup software company that helps healthcare organization manage continuous improvement efforts. Mark earned a BS in Industrial Engineering from Northwestern University and an MS in Mechanical Engineering and an MBA from the MIT Sloan Leaders for Global Operations Program. Visit his website at www.MarkGraban.com and his blog at www.LeanBlog.org.

Joseph E. Swartz is the Director of Business Transformation for Franciscan St. Francis Health of Indianapolis, IN. He has been leading continuous improvement efforts for 18 years, including 7 years in healthcare, and has led more than 200 Lean and Six Sigma improvement projects. Joseph is the co-author of Seeing David in the Stone and was previously an instructor at the University of Wisconsin. Joseph earned an MS in Management from Purdue University as a Krannert Scholar for academic excellence.

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